Internal Grievance Redressal Cell Contact - Email and Contact

Internal Grievance Redressal Cell" or "IGR Cell"  

(a) Sub-division Level

(1) The following shall constitute the forum:

(a) The Assistant Engineer of the Concerned O&M sub-division. (Chairman)

(b) Asstt. Revenue Officer/Sub-divisional Accountant of the concerned sub-division. (Member Secretary)

(c) Junior Engineer (O&M) to be nominated by the concerned Executive Engineer amongst his Division. (Member)                                                                                          

(2) At least 50% members including the Chairman shall constitute the quorum.

 

(b) Divisional Level

(1) The following shall constitute the Divisional level IGR Cell:

(a) The Executive Engineer (O&M) of the concerned Division (Chairman)

(b) Asstt. Engineer (O&M) of the concerned Sub-division (Member Secretary)

(c) Asst. Revenue Officer of the concermed O&M Sub-Division (Member)

(d)Representative of the Internal Audit wing posted at the  headquarter not below the rank of Asstt. Accounts Officer and in his absence, AAO of the concerned Circle (for the case the dispute is arising out of Audit objection.) (Member)

                                                   OR

Executive Engineer (M&P) of the area or his representative not below the rank of Asstt. Engineer (For the cases made out by M&P Wing). (Member)

                                                   OR


Asstt. Engineer (Circle Vigilance) or Asstt. Accounts Member Officer to be nominated by the Vigilance wing (For the cases made out by Vigilance wing) (Member)                                                  

(2) At least 50% members including the Chairman shall constitute the quorum.                 

(C)Circle (District) Level

(1) The following shall constitute the Circle level IGR Cell

(a) Superintending Engineer(O&M) of the Circle concerned (Chairman)

(b) Executive Engineer of the concerned Division.  (Member Secretary)

(c) Accounts Officer of the circle concerned (Member)

(d) Executive Engineer (Comml)/Sr. Accounts officer if considered necessary to be nominated by the Commercial wing. (Member)

(e) Superintending Engineer(M&P) of the area or his representative not below the rank of Executive Engineer (for the cases made out By M&P Wing). (Member)                                                                       
                                                 

                                                   OR


Any Officer of the Vigilance Wing not below the rank of AEN to be nominated by Vigilance wing (for the cases made out by Vigilance) (Member)

                                                    OR


Member Any Officer of I.A. Wing not below the rank of AAO to be nominated by IA wing (for the cases made out by I.A. wing) (Member)                                                                                                                     

(2) At least 50% members including the Chairman shall constitute the quorum.

Grievance of Monetary nature relating to electricity bills, recovery of arrear,payment of demand raised by the licensee except the cases covered Us 126 & 135 of the Act:

(a) Sub-divisional level - Monetary limit of Rs. 20,000/

(b) Divisional level - Monetary limit of Rs. 50,000/-

(c) Circle (District) level -Monetary limit of Rs. 5,00,000/-

D) Zonal Level

Each Zonal Level Forum shall consist of 3 (three) members:

1) Zonal Chief Engineer of the Zone  - Chairperson

2) Sr. Accounts Officer (CGRF) of the Zone - Member Secretary

3) Nominated by the Commission - Independent Member 

E) Corporate Level Forum

Corporate Level Forum shall consist of 3 (three) members: 

1) Chairperson - Managing Director, Ajmer Discom.

2) Member - Director (Finance), Ajmer Discom.

3) Independent Member - As nominated by the Commission.